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3935 Views 2 Replies Latest reply: Oct 20, 2011 10:07 AM by Jonathan See RSS
centercio-admin 46 posts since
Apr 10, 2009
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Oct 10, 2011 12:57 PM

How do you communicate your IT risk management and security strategies in business terms to your organization?

CIOs in the recent Center-published research paper, Risk Management and Cyber Security: Opportunity and Challenge, suggest that CIOs must connect investment in risk management to business priorities and quantify and qualify the return. How are you doing that within your organization?

  • Jaya 1 posts since
    May 10, 2011

    To explain the return on investments made or to be made in Information Security to other executives in the organization is not a very easy job.  It will be difficult to quantify the return.   Some risks cannot be assessed also and may remain unknown till an incident happens.  Unless an incident occurs,  benefits of investing in risk mitigating measures may not be evident.   However, CIOs should assess the risks, should know how these risks can be avoided or mitigated and should explain to the executives in business terms (using the language that they understand) the possible outcome of such risks and how these risks may affect the organization and the extent of  losses to the organization from such risks and show a comparison of the amount of investment required to prevent such losses.  It is something like selling insurance.  In some cases,  documentary evidence also can be produced.   One example is spam protection for mail.   Prints of logs of blocked messages can be taken and shown.  Limitations of risk mitigating measures as far as known should also be explained in clear terms before and also after the investment is made.   Every organization has its own ways of working and customization of security systems implemented is essential.   IT Policies should not be determined by IT Department alone.  Security Management Team of the organization along with the Board of Directors should be involved in policy decisions although IT should take the initiative and suggest measures to be taken.  This gives an opportunity to the CIO to explain the measures to be taken in simple language such as why something should be blocked somewhere to prevent something from happening.   The Team which will be involved in the policy decisions should be sworn to secrecy and should be bound by non-disclosure terms. IT these days is so interlinked with all the business processes that even a break for a few seconds is not permitted.  This is an opportunity for us.  The more dependent the organization becomes on IT systems, the more the organization will realize the need for protection of IT systems and data.   As IT Governance is becoming a part of corporate governance, the situation is further improving.

    • Jonathan See 1 posts since
      Oct 13, 2011

      Not an easy job, indeed. Unfortunately, human behavior does not always lend a hand to best practice. I would venture to say that most people think they would never be affected until such time when an incident happens. When incidents do happen, then people will realize how costly it is to perform damage control. Education, education and education ... You can never educate enough on risk management and cyber security. At my organization, we have an information security task force composed of key administrators. This task force sets the policy and promotes best practice. Telling this task force or other executives that IT spent $X.XX annually on spam filtering is not enough, we need to visually illustrate just how many spams we are getting and catching, etc. Then engage in a conversation with them by tying the stats to potential risk exposure and productivity loss. And not to mention the unknown and huge costs involved in rebuilding the organization's reputation and trust with the community. Cyber security awareness is not just limited to the month of October ... it's an ongoing effort.

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